Tag: <span>customer</span>

Tag: customer

Scobleizer — Tech geek blogger » Blog Archive Seagate learns important PR lesson: keep the customers happy! «

Robert Scoble posted details of this week’s blow-up over failing drives and censored forum posts: Seagate (maker of hard drives and storage devices) has been getting slammed on forums and blogs the past couple of days. Partly because they had a bad batch of hard drives and didn’t properly recognize or fix the problem quickly.…

Business | Customer | Technology

Ross Mayfield’s Weblog: Service and the Fifty Percent Rule

This week, Ross Mayfield makes an interesting point about the level of service experience at the Apple Store. It’s a brilliant post and poses some great follow-on questions, but the thing I liked most was this point about support knowledge: But I think Apple gets something more than the value of customer experience. According to…

Business | Customer