Robert Scoble posted details of this week’s blow-up over failing drives and censored forum posts:
Seagate (maker of hard drives and storage devices) has been getting slammed on forums and blogs the past couple of days. Partly because they had a bad batch of hard drives and didn’t properly recognize or fix the problem quickly. Partly because they removed a few anti-Seagate threads from its forums.
[From Scobleizer — Tech geek blogger » Blog Archive Seagate learns important PR lesson: keep the customers happy! «]
This one is going in my file for great examples. It’s surprising how often you’ve got to walk companies through this logic.