Simon Sinek, with a customer service story: https://youtu.be/7dQYLzW-7yU?si=mDgfUDzUH3xbcvuk My corollary to his story: If service is done right, customers who needed support & service are more loyal to your brand and product than those who have never had a problem.
If you’re interested in understanding Apple Vision Pro, I recommend the review by Marques Brownlee (MKBHD), who says, “Just as interesting as this individual product is the possible future that this implies” Apple Vision Pro Review: Tomorrow’s Ideas… Today’s Tech! As usual the production is superb, but more important is the insight Marques brings. Watch…
I’ve had my hands in Unix/Linux system administration for most of my life. I first touched Unix at University, but didn’t really get into it until a couple years later when I was working in Manufacturing and Technical Support in my first job. Later, at Silicon Graphics, I was deep in it – at one…
… it’s not enough to let those developers get their hands on the hardware with some access to support from Apple
It’s great to see folks stepping away from assumptions brought over from other social media systems. The river of posts may serve the attention merchants’ engagement goals when they can keep you endlessly scrolling, but it’s not the way we naturally think. So we have filters and other methods of tightening our focus down to…
Apple’s Worldwide Developer’s Conference is this morning, and so I’m annoyed by all the people who are wrong on the internet. 😉 The mainstream press, and even some of the tech press (and certainly the financial press) never seem to know what to think of the news from WWDC. The tendency is to think of…
I’ve been following Paul Hudson’s work for a few years now, and I’m also a very happy subscriber to his Hacking with Swift+ program. Paul provides great learning resources, many of them for free. If you want to get started learning Swift (and SwiftUI), I recommend 100 Days of SwiftUI, his free learning program. He…
This is a great time to get started learning Swift and SwiftUI. The language and tools have matured to a very usable state, and there are some excellent learning resources out there. I’ve been learning Swift and SwiftUI for a bit now and I’m getting fairly proficient. During this journey I’ve taken several online courses…
There is a lot of really great stuff in Apple’s new macOS release, Catalina (macOS 10.15). But there is also a lot changed that can cause problems. I strongly recommend you wait until the first major update (likely macOS 10.15.1) before upgrading to macOS Catalina. If you do decide to upgrade to Catalina, be…
Keeping your computer software up-to-date is important for security, and also gets you the latest great features. Computer hardware is better than ever, which also means that a computer stays useful longer than ever and is more reliable because of better chassis, connectors and electronics, and fewer moving parts. Software Whether you are using macOS…