Author: <span>Darius</span>

Author: Darius

Scobleizer — Tech geek blogger » Blog Archive Seagate learns important PR lesson: keep the customers happy! «

Robert Scoble posted details of this week’s blow-up over failing drives and censored forum posts: Seagate (maker of hard drives and storage devices) has been getting slammed on forums and blogs the past couple of days. Partly because they had a bad batch of hard drives and didn’t properly recognize or fix the problem quickly.…

Ross Mayfield’s Weblog: Service and the Fifty Percent Rule

This week, Ross Mayfield makes an interesting point about the level of service experience at the Apple Store. It’s a brilliant post and poses some great follow-on questions, but the thing I liked most was this point about support knowledge: But I think Apple gets something more than the value of customer experience. According to…

FriendFeed, value, and … on Gillmor Gang

The May 30th Gillmor Gang is all about FriendFeed and it’s one of the best I’ve heard. http://gillmorgang.techcrunch.com/2008/05/31/gillmor-gang-053008/ Why FriendFeed Matters Bret Taylor of FriendFeed makes the point that different people use different tools, and that’s one of the reasons he created FriendFeed. He says: “The union of all of your friend’s one or two…

Obama on Veterans.

Barack Obama spoke a few weeks ago in West Virginia, and this is an excerpt of the speech where he addresses Veteran issues:

http://feeds.feedburner.com/~r/Obama08AudioPodcast/~3/298555412/20080512_CharlestonWVfull-podcast.mp3

Personally, I lost an uncle to suicide largely stemming from his tour in Vietnam. … I feel very strongly that our service men and women are heroes, …

Danah Boyd on socialization in the digital world

In this video interview, Danah Boyd makes some great points about lack of socialization of kids. Lack of space for them to gather and be social even in with their own friends and some of the factors making this happen. Then she talks about how they DO socialize, online… OK, there’s a few asides regarding…